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Return and Refund Policy

Effective Date: 2026-03-08

1. Overview

At IntelliTech USA, owned by WLC Digital Holdings Group, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through intellitechusa.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Prepaid label provided for damaged, defective, or incorrect items. Customer pays return shipping for all other approved returns.
  • Processing time Refunds are processed within 7 days after inspection and approval.
  • Restocking fee: 25% of the product price for approved returns
  • Order cancellations: Full refund if canceled before shipment. Once shipped, the standard return process applies.

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, from 8 am to 5 pm CST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

Missing items: If your order arrived but an item is missing from the package, contact us within 7 days of delivery with your order number and the missing item details. We will send the missing item or issue a refund.

5. Return Shipping and Fees

Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

If you send an item back without using the provided label, we may not reimburse you for shipping costs.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 days after approval
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 48 hours of delivery
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods

Some products are subject to additional or stricter return conditions as specified on their individual product pages. Product-level return policies take precedence over this general policy where noted.

Large equipment shipped via freight carrier: Inspect packaging before signing the delivery receipt. Note any visible damage on the receipt and photograph it immediately. Freight damage must be reported within 48 hours of delivery - damage reported after this window cannot be claimed.

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from IntelliTech USA, owned by WLC Digital Holdings Group, you agree to this Return and Refund Policy.

support@intellitechusa.com
888-663-2017
1720 Hurd Drive, Irving, Texas 75038, United States

 

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